Comcast Speak

I'm going to see if I can spend an entire day speaking to others like a Comcast Customer Service Representative.   I've been on the phone or doing an online chat with several of them this evening, and they all have the same sort of non-responsive, passive voiced, overly appeasing way about them.    It will take some practice.  I may sign up to work for them in the center just to learn how it is done.

In any case, I think what they are saying is that I can't report an outage because they have an incorrect spelling of my last name on the account.  That will take them 24-48 hours to fix.  I think.  It has literally (no exaggeration) taken 6 hours to get that much out of them.   

So I'm damn close to just canceling them.  We have good free TV reception (can even buy an HDTV antenna and a TIVO machine and life won't be half bad).  Then I'll see if the phone company's DSL is any good.